Service manager - AOD
- Full-time
- Dooralong, NSW
The Salvation Army Dooralong Transformation Centre
Dooralong Transformation Centre
Description
Why this role matters
The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.
About the role
At The Salvation Army, we believe recovery is possible — and every person deserves access to care that is safe, dignified and transformative. Dooralong Transformation Centre is a place of hope for people navigating the challenges of alcohol and other drug (AOD) dependence.
We’re seeking an experienced Service Manager to lead a multi disciplinary team in our residential service located in the scenic Dooralong Valley on the Central Coast. This is a full-time permanent position aligned with the SCHADS Award Level 7.
How you will make an impact
- Ensure services meet TSA guidelines, accreditation standards, and evidence-based best practice.
- Oversee budgets, risk, infrastructure, and contractual requirements.
- Lead a dedicated team of professionals, fostering a culture of care, respect and accountability.
- Embed continuous quality improvement and client feedback into service planning and delivery.
- Actively build partnerships, referral pathways and cross-sector collaborations.
- Represent TSA at sector forums and lead our contribution to the broader AOD landscape.
What we offer
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Relocation Benefits ($5,000) may be applicable
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
Requirement
What you will bring
- A degree in social work, psychology, welfare, community development or a related field.
- Extensive experience in the AOD sector with a minimum of 5 year’s experience in leadership.
- A proven record of managing large and complex services, leading teams, and navigating compliance frameworks.
- Trauma informed, harm minimisation, recovery oriented knowledge of models of care
- A strategic, data-informed mindset with the ability to plan, evaluate and grow services.
- A passion for social justice and inclusive, person-centered care
- Criminal Justice experience is desired
- Diverse knowledge of risk management and clinical governance
How to apply?
This is more than a job — it’s a chance to shape lives, lead passionate people, and make systemic changes within a nationally respected organisation. Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.
