Service Operations Manager – Medically Supervised Injecting Centre (MSIC)
- Full-time
Uniting
Medically Supervised Injecting Centre (MSIC)
Description
As Service Operations Manager, you’ll be at the heart of this work. Leading MSIC’s senior team and working alongside our Medical Director, you’ll ensure the centre runs smoothly, safely, and with unwavering commitment to harm reduction.
This role is a people leader position. You’ll guide, support, and empower the teams who provide vital frontline services, ensuring they have the resources, capability, and confidence to deliver exceptional care. Alongside this, you’ll blend operational leadership with strategy, advocacy, and community engagement – overseeing daily operations while contributing to the bigger picture, shaping how MSIC evolves and how Uniting’s Communities Directorate responds to emerging health and social issues.
Requirement
Lead with compassion, creating a safe, inclusive, and high-performing workplace.
Ensure our services reflect the highest professional and clinical standards – always guided by harm reduction values.
Inspire and support a multidisciplinary team to deliver extraordinary care to people who inject drugs.
Engage with government, health partners, community, and NSW Police to strengthen MSIC’s impact and reputation.
Drive innovation, continuous improvement, and new opportunities for funding and service development.
Represent MSIC proudly as a leader in public health, harm reduction, and social justice.
You’re an experienced leader with a heart for people and supporting leaders so they can support their own teams of frontline workers. You’re driven by the belief that everyone deserves dignity and care – no matter their circumstances. You thrive in complex, fast-moving environments, can balance operational detail with long-term vision, and you aren’t afraid to take a stand on what’s right.
If you’ve held responsible people leader positions and if harm reduction speaks to your values, then this role could be life-changing for you – just as you’ll change the lives of others.
How to apply?
We’d love to hear from you. Please include a cover letter that tells us why this role speaks to you and what draws you to work with Uniting and MSIC.