Coronavirus news and resources for managers and leaders

This page will be continually updated. Last update: 28 May 2020
For news and resources specific to frontline workers and their clients, click here.
For members’ frequently asked questions, click here.

News and events

Evaluating service changes due to COVID-19
4 June 2020, 10:30 am11:30 am
COVID-19 has forced dramatic changes in the delivery of mental health and AOD services. To better understand the impact of these changes on service delivery, client outcomes and experience, it is important that services systematically document and assess what has happened and why. 

This webinar will present an impact framework that can be used to measure the impact of these changes and will demonstrate ways to use currently collected data to measure changes in service delivery. 

It is entirely plausible that services in the mental health and AOD sectors will implement some of the changes due to COVID-19 on a more permanent basis. Services need to articulate why changes have been kept and what impact they are likely to have on clients in the future. 

The webinar will be presented by Professor Anthony Shakeshaft, Deputy Director of the National Drug and Alcohol Research Centre. Register now

Sector watch updates
26 May 2020
6 April 2020
23 March 2020

Recorded webinars

Reporting Minimum Data Set: Data entry during COVID-19
Watch the video New!
Download the flowchart [PDF] New!

COVID-19 infection control: A focus on residential AOD treatment (30 April)
Watch the video New!
Webinar slides [PPTX] New!
Q&A from the webinar [PDF] New!

Participate in the opioid overdose response and take home Naloxone program (21 April)
Watch the video

Coronavirus (COVID-19) Ministry webinar (1 April)
Watch the video
Slides from the webinar
Q&A from the webinar [PDF]

From Justice Connect:


For non government AOD services

Check the Policy Toolkit for documents to support human resources changes during this time.
Essential worker template letter [DOCX]
Human resources policy template [DOCX]
Privacy and confidentiality agreement: Working from home WHS [DOCX]
Working from home WHS—report and agreement [DOCX]

Ministry of Health
FAQ pages for AOD treatment services and opioid treatment program patients
Coronavirus (COVID-19) information for NSW Health funded NGOs
Guidance: Process for NSW Health funded non government organisation providers to request personal protective equipment
Guidance for AOD services about COVID-19

COVID-19 checklist for AOD services [DOCX]
It is important that all AOD services prioritise the development of a preparedness plan for how you will respond to service disruption caused by COVID-19. The Ministry has prepared a checklist highlighting important considerations for your service in developing this plan. If you need support, please contact your contract manager directly, or email the AOD branch using the safety and quality email address.

Factsheet with considerations for business continuity [DOCX]

Previous Q&A from the Ministry with NADA members
26 March: Questions and answers from the Ministry teleconference [PDF]
9 March: Questions and answers from the Ministry workshop [DOCX]

Department of Health
Coronavirus (COVID-19) guidelines for outbreaks in residential care facilities

Department of Communities and Justice
Coronavirus (COVID-19) information for service providers

Workforce matters
The best sources of information are:
Fair Work website
Safe Work Australia website
Justice Connect COVID-19 response briefing note
Australian Government support for individuals and households
Businesses and employment: Support and financial relief for businesses, employees and jobseekers, to help manage the impact of COVID-19.

General resources

As a direct client service provider, you should be implementing infection prevention and control measures. There are resources available about 2019-nCoV and about how to prevent the spread of respiratory illness.

From the NSW Government:
Please visit the NSW Health 2019-nCoV home page first for all queries (available in English, Chinese simplified and traditional).

More from NSW Health:

From the Australian Government: