Service and program operations

Service and program operations

Service and program operations

Download policy template and all supporting documents

Service and program operations policy template (2017) and supporting documents
This file contains 1 policy and 33 supporting documents.

Download policy template only

Service and program operations policy template (2017)

The purpose of this policy is to provide guidance on the responsible use of the organisation’s facilities, to ensure that its amenities and services are high quality and provide equal access to all its clients.

Sections in this policy
Service and program operations policy framework
Rights and responsibilities
Child protection
Client file management
Client orientation and use of common areas
Facilitating client visits
Client’s external commitments and appointments
Client health care
Medication management
Smoking
Possession of substances on premises
Client sexual safety
Client computers and communication systems
Social media and clients
Internal references
External references

Download supporting documents

Activities and visitors
Room allocation template (2017)
In-house activities form template (2017)
Activity calendar template (2017)
Client visitor request form template (2017)

Client file management
Client file review tool (2017)
Client file access request form template (2017)

Computer use templates
Client computer booking (2017)
Computer use do's and don'ts poster (2017)
Computer and phone use guidelines (2017)

Health and food safety
Healthy eating poster (2017)
Meal plan for females – Example (2017)
Meal plan for males – Example (2017)
Health and hygiene of food handlers poster (2017)

Medication-related templates
Client medication summary (2017)
Client medication record (2017)
Client PRN medication record (2017)
Medications returned form (2017)
Medication administration authorisation sheet (2017)
Medication disposal form (2017)
Monthly medication audit (2017)

Sexual safety and sexual assault templates
Sexual safety standards poster (2017)
Sexual assault disclosure checklist (2017)
Factsheet – Responding to sexual assault disclosure (2017)

Substances on premises templates
Substance use in treatment agreement (2017)
Record of confiscated substance form (2017)
Possession of substances on premises policy template (2019)

Other supporting documents
How to hand wash poster (2019)
Emergency response plan template (2019)
Notice of treatment letter template (2019)
Motor vehicle log template (2018)
Visitor register template (2018)
Incident report template (2018)
Policy review schedule template (2017)

Related legislation

Privacy Act 1988 (Cmlth)
Federal Circuit Court of Australia (Consequential Amendments) Act 2013 (Cmlth)
Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cmlth)
Drug Misuse and Trafficking Act 1985 (NSW)
Drugs, Poisons and Controlled Substances Act 1981 (VIC)
Poisons and Therapeutic Goods Act 1966 (NSW)
Poisons and Therapeutic Goods Regulation 2008 (NSW)
Children and Young Persons (Care and Protection Act 1998 (NSW)
Ombudsman Act 1974 (NSW)

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