Service and program operations

Service and program operations

Service and program operations

Download all the files on this page

Service and program operations policy and supporting documents
This file contains one policy and x supporting documents.

Download policy only

Service and program operations policy

The purpose of this policy is to provide guidance on the responsible use of the organisation’s facilities, to ensure that its amenities and services are high quality and provide equal access to all its clients.

Sections in this policy
Service and program operations policy framework
Rights and responsibilities
Child protection
Client file management
Client orientation and use of common areas
Facilitating client visits
Client’s external commitments and appointments
Client health care
Medication management
Possession of substances on premises
Client sexual safety
Client computers and communication systems
Social media and clients
Internal references
External references

Download supporting documents

Client file management
Client file review tool
Client file access request form

Client computer booking template
Computer use do’s and don’ts poster
Computer and phone use guidelines

Activities and visitors
Room allocation template

In-house activities template
Activity calendar template
Client visitor request form

Client medication summary
Client medication record
Client PRN medication record
Medication returned form
Medication administration authorisation sheet
Medication disposal template
Monthly medication audit

Health and sexual safety
Healthy eating poster
Meal plan for males example
Meal plan for females example
Health and hygiene of food handlers poster

Sexual safety
Sexual safety standards poster
Sexual assault disclosure checklist
Factsheet–responding to sexual assault disclosure

Substances on premises
Substance use in treatment agreement
Record of confiscated substance form

Part of the work, health and safety policy supporting documents
Hand care posters
Emergency response plan
Motor vehicle log template
Visitors register
Incident report

Part of the organisational development policy supporting documents
Policy review schedule


Privacy Act 1988
Federal Circuit Court of Australia (Consequential Amendments) Act 2013
Privacy Amendment (Enhancing Privacy Protection) Act 2012
Drug Misuse and Trafficking Act 1985
Drugs, Poisons and Controlled Substances Act 1981
Poisons and Therapeutic Goods Act 1966 (NSW)
Poisons and Therapeutic Goods Regulation 2008 (NSW)
Children and Young Persons (Care and Protection Act 1998 (NSW)
Ombudsman Act 1974 (NSW)

Related policies